HOW TO CONTACT SIKKA?
The easiest way is to contact our Information Desk number by phone +241076380000 or by email [email protected]
You can also get all information at the SIKKA counter at the airport. This service is open every day from 6 am till 6 pm.
WHAT IS INCLUDED IN A SIKKA SERVICE?
Arrival Services: you will be met near the air-bridge; escorted to and through visa on arrival, security and immigration and PCR Test zone. Expert local airport staff will help collect your bags, escort you through customs checks and take you direct to your driver or welcome party.
Departure Services: you will be met near the entrance of the terminal building; and escorted to and assisted through security, check in, customs and immigration. You will be taken to your airline or member lounge, or direct to the flight’s boarding gate area.
IS A BAGGAGE PORTER, LOUNGE, INCLUDED?
Baggage assistance is included. For some services (Gold and Platinum Pass) a porter will take in charge of your baggage. Lounge access is included on arrival for Platinum Pass and on Departure for Gold and Platinum Passes
WHERE WILL I FIND MY MEET ASSIST GREETER?
For arrivals, they will be waiting with a signboard for you at or near the end of the air-bridge or air corridor (i.e. somewhere between the airplane door and the terminal building). Alternatively – if the airline has parked at a remote location and a tarmac bus is used to transfer you from the plane to the terminal – they will wait with a signboard at the entrance to the terminal building where the airline’s bus drops you off.
For departures, they will be waiting for you at “kerbside” (meaning at the drop-off zone), or – because of the heat – at a special counter or booth just inside the terminal. Where you will be met is described in your booking confirmation.
HOW TO BOOK A SIKKA SERVICE?
You can book directly online a PASS and others services on our website www.sikka-meet-assist.com
You can also call our Reservation Center +241 076380001 mail [email protected], This service is open every day from 6 am till 6 pm
WHAT IS THE DEADLINE TO BOOK A SIKKA SERVICE?
For all arrival Pass, the limit is 24 hours prior to your arrival in Libreville
For all departure preferably your reservation must be done on line at least 24 hours prior to departure
Pass could be also bought on the same day at SIKKA counter at least 2h30 prior to departure
WHICH PAYMENTS CAN BE USED?
Online: Online payment will be available soon
Counter: Pay your Sikka services at the counter with these options :
- National debit or credit card
- International credit card (Visa, Mastercard, Amex)
- Airtel Money
HAVE YOU SPECIAL RATES FOR FAMILY?
Adults (12+) pay full rate – Discount of 20% applies if the number of adults is over 3
Children (6y to 12y) pay a special rate
Children under 6y are free of charges
HAVE YOU SPECIAL RATES FOR A GROUP?
Discount of 20% applies if the number of adults is over 3
HOW TO MODIFY A RESERVATION?
You can modify your reservation 24 hours prior to the date the service must be provided in case your flight has been cancelled or for medical reasons
You must address an email to l [email protected] with your booking reference. If you want to modify your booking for medical reasons, please join a medical certificate.
MY FLIGHT IS DELAYED, DO I GET THE SERVICE BOOKED?
Our operational team is checking at any time the airline schedule for all flights departing or arriving in Libreville.
The service booked will be provided to you on time, whatever will be the schedule of your flight.
I WANT TO CANCEL MY BOOKING, HOW TO DO SO?
Please refer to our TERMS & CONDITIONS chapter on our website